TRIM (The Rational IT Model ™) is based on the principles of ITIL® good practice. It includes all the necessary processes, procedures, roles, templates needed to implement IT service management so that they are delivered in an efficient manner and provide the value expected by the business.

The TRIM model is built based on a holistic view of organization management, takes into account the necessary functions required to provide IT services and escalation paths. This facilitates its integration and implementation in the organization as well as cooperation with external suppliers.

TRIM suggests a specific solution, called the reference model, which is a ready-made template that defines how ITIL® recommendations can be implemented.

The proposed model includes its adaptation to the requirements and specificity of small, medium and large organizations. A relatively easy to understand and implement model can be the basis for ISO / IEC 20000 certification.

Additionally, the model is available on an Open Source basis, which entitles its users to lawfully use, analyze, modify, and improve and extend existing products for free.

Do you have questions?

Diana Brylewska

Diana Brylewska

(+48) 801 55 66 32


  • A ready organizational model that is easy to adapt and implement in an organization of any size;
  • Shortening the time of introducing changes;
  • Increasing the ability of the IT service provider to flexibly respond to proposed changes and problems of the organization;
  • Reducing the risk of introducing new services and modifying existing ones;
  • Better use of business potential.