What is Six Sigma?
Six Sigma is a method of business process optimization focused on waste reduction and efficiency improvement. Leads to higher customer satisfaction through delivery of what the customer expects.
It is project focused and statistically underpinned approach to be used in companies to eliminate faults, reduce variability and avoid waste in products, processes and transactions.
More about Six Sigma
Six Sigma originally developed by Motorola in 1986 is a business-driven, multi-dimensional and highly disciplined, project-oriented, statistically based approach for reducing variability, removing defects, and eliminating waste from products, processes, and transactions. It is a structured and data driven, rooted in mathematics and statistics methodology which requires defined roles and responsibilities as well as accurate data collection for the processes being analyzed. Six Sigma is aimed at eliminating waste and increasing efficiency, which in turn leads to increased customer satisfaction by delivering what the customer is expecting.
This methodology uses an extremely effective five-step problem-solving framework called DMAIC (Define, Measure, Analyze, Improve, and Control), built around the well-known Plan-Do-Check-Act cycle and focused on the effective use of statistical tools. When combined with Lean principles and DFSS (Design For Six Sigma) it becomes an end-to-end fully integrated approach to continual quality and business process improvement. Typical Six Sigma projects take 4-6 months long and are consciously selected for their potential impact on the bottom-line business results. The major goal of the Six Sigma projects is to implement the most productive and failure proof operations possible.
Six Sigma is widely used in today’s business world for quality and business improvement. It can be applied to all aspects of an organization, from product development and provision through administration and finance to customer services and support. Six Sigma has been successfully adopted by thousands of companies both large and small including manufacturers, distributors, transportation companies, financial services organizations, health care providers, and governmental agencies.
Benefits of Six Sigma
Improving quality has nowadays become an important business strategy for many organizations. The focus of Six Sigma is reducing variability in key product quality characteristics around specified target values to the level at which failure or defects are extremely unlikely. Businesses that can delight their customers by improving and controlling quality may increase potential to dominate their competitors. Organizations that apply Six Sigma program achieve the following benefits:
Six Sigma provides a systemic approach, consistent with Deming’s philosophy. It reaches all parts of the organization. This methodology helps to achieve management involvement or commitment to business process change and improving quality and productivity. It promotes active participation of employees at all levels of the organization and develops a sense of ownership and accountability.
Benefits of using Six Sigma
There are three key elements of Six Sigma Process Improvement.
Customers expect quality of products or services in terms of competitive prices, on-time delivery, reliability, performance, service, clear and correct transaction processing and more.
Defining processes and defining metrics and measures for them is the key element of Six Sigma approach. We must look at business processes from the customer's perspective to discover the customer's needs and feelings. This will enable us to identify areas within a process that require improvement.
The organization must involve all employees in Six Sigma Program. All team members should have a well-defined role with measurable objectives. The organization must provide opportunities and incentives for employees to focus their talents and ability to satisfy customers.
Benefits of participating in OMEC’s course
The course will provide you with a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language.
The course is targeted at team members who need to develop a general awareness of Lean Six Sigma. It provides an overview of Six Sigma concepts and language and an introduction to the Define-Measure-Analyze-Improve-Control (DMAIC) process improvement cycle. A special emphasis is put to the stages of Define, Measure and Control.
The overall objective of this course is to provide you with a first step toward successful implementation of process improvement methods by developing familiarity with the basic concepts and language of Lean Six Sigma.
After completing this course, you should be able to:
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