IT Service Management
What is the best way to manage IT services so as to ensure the highest quality service, catered to the needs of the client and end user? Who should be responsible for defining the scope and quality requirements of IT services? Which service parameters should be measured in order to enhance the quality of services rendered? Should there be a unique standard in the approach to delivering IT services by IT departments, and a different approach to the same services delivered commercially?
These and other queries are answered by the Information Technology Infrastructure Library (ITIL®), a compilation of the best practices of IT management services. The first version appeared in 1989 and since then has gained ever increasing popularity and respect among suppliers and recipients of IT services. Presently, the third and latest version of IT service management best practices encompasses the entire life cycle of services and processes. These processes range from Service Strategy through Service Design, Service Transition through to Service Operation as well as Continual Service Improvement.
By conforming to IT service management best practices, we can most optimally cater the quality of IT services to the expectations of the business.
Training and certification
Currently there is ITIL v3 version available, as well as the first training based on ITIL 4 version.
We offer ITIL v3 training and certification on the following levels:
and dedicated workshops:
Please note that we run ITIL v3 Foundation courses only as private (in-house) groups. We propose public ITIL 4 Foundation course for individuals instead.
Inquiries and orders
Schedule for ITIL 4 public courses is located here.
You may also contact our Sales Team.
We run accredited training and offer certification in the area of project management, program and portfolio management, risk management and IT services management. Our PRINCE2®, MSP®, P3O®, MoP®, M_o_R®, ITIL®, Agile Project Management and Agile Business Analysis training is accredited by APMG-International and Peoplecert. We're a PMI Global Registered Education Provider. We cooperate with International Projects Management Association.
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