IT Service Management

What is the best way to manage IT services so as to ensure the highest quality service, catered to the needs of the client and end user? Who should be responsible for defining the scope and quality requirements of IT services? Which service parameters should be measured in order to enhance the quality of services rendered? Should there be a unique standard in the approach to delivering IT services by IT departments, and a different approach to the same services delivered commercially?

These and other queries are answered by the Information Technology Infrastructure Library (ITIL®), a compilation of the best practices of IT management services. The first version appeared in 1989 and since then has gained ever increasing popularity and respect among suppliers and recipients of IT services. Presently, the third and latest version of IT service management best practices encompasses the entire life cycle of services and processes. These processes range from Service Strategy through Service Design, Service Transition through to Service Operation as well as Continual Service Improvement.

By conforming to IT service management best practices, we can most optimally cater the quality of IT services to the expectations of the business.


Training and certification

We offer training and certification on the following levels:

and dedicated workshops:

  • IT service management strategy
  • Service catalogue construction
  • Incident and problem management


T. (+48) 801 55 66 32
F: (+48) 22 207 25 14
E: info@omec.pl

ul. Zeusa 41
01-497 Warszawa
Poland

FIND US:

OMEC Kraków
ul. Św. Filipa 23/1
31-150 Kraków

OMEC Wrocław
ul. Św. Józefa 1-3
50-329 Wrocław

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Accreditations:
We run accredited training and offer certification in the area of project management, program and portfolio management, risk management and IT services management. Our PRINCE2®, MSP®, P3O®, MoP®, M_o_R®, ITIL®, Agile Project Management and Agile Business Analysis training is accredited by APMG-International and Peoplecert. We're a PMI Global Registered Education Provider. We cooperate with International Projects Management Association.

Znaki handlowe:
PRINCE2®, ITIL®, IT Infrastructure Library®, MoP®, M_o_R®, P3O®, MSP®, MoV®, P3M3® are registered trademarks of Axelos Ltd. The Swirl logo™ is a trademark of Axelos Ltd. The APMG-International Agile Project Management and Swirl Device logo is a trademark of APM Group Ltd. The APMG-International Agile Business Analysis and Swirl Device is a trademark of APM Group Ltd. The APMG-International Change Management and Swirl Device logo j is a trademark of APM Group Ltd. AgilePM, AgileBA, DSDM and Atern is a trademark of Agile Business Consortium w Wielkiej Brytanii. 'PMI', 'PMP', 'CAPM', 'PMBOK' and PMI R.E.P. logo are registered trademarks of Project Management Institute, Inc. 'Apollo 13 - an ITSM case experience' is a registered trademark of Gaming Works B.V. TOGAF is a registered trademark of The Open Group. OpenTRIM® is a registered trademark of OpenTrim AB.