Training description

The ITIL 4 Foundation training was prepared on the basis of the latest edition of IT service management best practice. It is an introduction to the new concept and terminology used in ITIL 4.

It enables you to familiarize with a new approach to managing IT services and key components such as: Service Value System (SVS) and the Four Dimensions Model model. The new ITIL 4 approach also relates to new ways of working, such as Lean, Agile and DevOps.

Training accredited by Peoplecert.


2 days in traditional classroom option
2 days in online option
3 days in 'before noon' online option


The aim is to familiarize the participants with the concept of managing IT services in a modern digital world, in particular:

  • learning the basic concepts of service management
  • familiarization with guiding principles / principles of ITIL and to understand how they help the organization to adopt and apply best practice in service management
  • familiarization with the Four Dimensions of Service Management model
  • familiarization with the Service value system, its purpose and components
  • familiarizing with the Service value chain activities and understanding how it supports the Service value system
  • familiarization with selected ITIL practices.

The aim of the training is also to prepare for the certification exam: ITIL 4 at the Foundation level.

Target group

The ITIL 4 Foundation certified training is addressed to all people involved in the IT service provision. Also for anyone who wants to deepen or update their knowledge in IT service management and business value delivery and for those who want to upgrade from ITIL v3 Foundation certification to ITIL 4.


There are no prerequisites for participants of this training. Experience with IT services will be helpful but not required.

Exam and certification

The training ends with an ITIL 4 Foundation certification exam. The exam lasts 60 minutes (for people for whom English is not their first language, the exam lasts for 75 minutes) and consists of 40 single-choice test questions. To pass, 65% of correct answers are required (26 points).

We usually organize the exam on the last day of the training.

During the training, participants have the opportunity to check their knowledge in numerous test questions.

Table of contents

Day 1: 

  • Key concepts of service management
    • Creating values, results, costs and risks
    • Services and their relationships
  • Key ITIL concepts
    • Four dimensions of service management
    • Service value system
    • Service Value chain activities
    • Principles 

    Day 2: 

    • Introduction to ITIL practices and key concepts
      • Service management practices
      • General practices
      • Technical practices
    • ITIL 4 Foundation exam (optionally at another date)

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