The ITIL 4 Foundation training was prepared on the basis of the latest edition of IT service management best practice. It is an introduction to the new concept and terminology used in ITIL 4.
It enables you to familiarize with a new approach to managing IT services and key components such as: Service Value System (SVS) and the Four Dimensions Model model. The new ITIL 4 approach also relates to new ways of working, such as Lean, Agile and DevOps.
Training accredited by Peoplecert.
The aim is to familiarize the participants with the concept of managing IT services in a modern digital world, in particular:
The aim of the training is also to prepare for the certification exam: ITIL 4 at the Foundation level.
The ITIL 4 Foundation certified training is addressed to all people involved in the IT service provision. Also for anyone who wants to deepen or update their knowledge in IT service management and business value delivery and for those who want to upgrade from ITIL v3 Foundation certification to ITIL 4.
There are no prerequisites for participants of this training. Experience with IT services will be helpful but not required.
The training ends with an ITIL 4 Foundation certification exam. The exam lasts 60 minutes (for people for whom English is not their first language, the exam lasts for 75 minutes) and consists of 40 single-choice test questions. To pass, 65% of correct answers are required (26 points).
We usually organize the exam on the last day of the training.
During the training, participants have the opportunity to check their knowledge in numerous test questions.
We run accredited training and offer certification in the area of project management, program and portfolio management, risk management and IT services management. Our PRINCE2®, MSP®, P3O®, MoP®, M_o_R®, ITIL®, Agile Project Management and Agile Business Analysis training is accredited by APMG-International and Peoplecert. We're a PMI Global Registered Education Provider. We cooperate with International Projects Management Association.
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