What is the best way to manage IT services so as to ensure the highest quality service, catered to the needs of the client and end user? Who should be responsible for defining the scope and quality requirements of IT services? Which service parameters should be measured in order to enhance the quality of services rendered? Should there be a unique standard in the approach to delivering IT services by IT departments, and a different approach to the same services delivered commercially?See more
ITIL 4 to nowa wersja dobry praktyk zarządzania usługami. Wprowadza takie komponenty jak System wartości usługi (Service Value System – SVS) i model Czterech wymiarów zarządzania usługami (Four Dimensions model). Nowe podejście ITIL 4 uwzględnia również nowe sposoby pracy, jakie jak: Lean, Agile i DevOps.See more
The SOA Certified Professional (SOACP) program is dedicated to excellence in the field of SOA and service-oriented computing. Through a series of seasoned course modules and exams, IT professionals have the opportunity to obtain a number of different certifications to recognize their accomplishment of gaining project-ready SOA proficiency.See more
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We run accredited training and offer certification in the area of project management, program and portfolio management, risk management and IT services management. Our PRINCE2®, MSP®, P3O®, MoP®, M_o_R®, ITIL®, Agile Project Management and Agile Business Analysis training is accredited by APMG-International and Peoplecert. We're a PMI Global Registered Education Provider. We cooperate with International Projects Management Association.
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