Description of the training

This is one of the very few trainings during which you cannot get bored and the more you gain the more you put your own commitment. The training has a form of interactive workshop during which you gain knowledge about Facilitation from the basics - starting from distinguishing tasks and process as well as the role of Facilitator and Leader of  the Task. Day after day, participants become more and more aware of the group process.  They learn (and try on themselves) further tools, techniques and models. At the last day of training they are trying to plan their own "Facilitated Workshops".  They learn how to make a contract with a group and prepare a Process Agenda for their own workshop.

Participants can use their knowledge in their workplace immediately after completing the training,  starting from everyday activities, and ending with  various types of meetings.

Training objectives

The role of this training is:

  • providing basic knowledge about Facilitation, 
  • (useful for those who work with people),
  • improving your communication efficiency,
  • willingness for further development in this area. 

Each participant of the training acquires the ability to:

  • conducting simple Facilitated Workshops,
  • recognizing the maturity of the group and the complexity of problems,
  • making interventions  during meetings which do not lead to anything,
  • using tools supporting work in a group and with the group,
  • understanding of different personalities in the context of communication and cooperation (based on Indicators of individual MBTI® preferences).

The participant also acquires knowledge allowing to build his own set of preferred tools and techniques useful in further career,

The training prepares participants to obtain the international Facilitation certificate at the Foundation level.

Target group

This training is especially useful for those who cooperate and work with a group and in the group. In particular: members and leaders of Agile teams, project managers, those who conduct meetings and are responsible for widely understood communication and cooperation between departments or companies which have different business goals.


There are no prerequisites for participants

A positive attitude towards cooperation and communication is welcome


3 days


The training is accredited by APMG-International and ends with an exam.

The exam is usually conducted on the last day of the training.

Course Outline

--- First Day – introduction to facilitation ---

  • Introduction to training
  • Different forms of group work
  • Tasks and Process (what they are and how they differ)
  • The role of the Task Leader and the role of the Facilitator
  • Model presentation: Iceberg® process
  • Basic Process tools:
    • Giving feedback (Feedback Model)
    • Situation, Proposal, Expected results
      (SPO - Sumarise, Propose, Output)
  • Individual Preference Indicator (Myers Briggs Type Indicator - MBTI®)
  • Discussion of personalities and their ways of working and perception of others
  • Tools for Tasks (discussion and exercises):
    • Clustering
    • Linking
    • Out of the Box
    • Yes… and (Yes...and)

--- Day two – tool ---

  • Model Overview: Iceberg® process
  • Data collection tools:
    • Brainstorming
    • Braindumping
    • Snap
    • Prioritisation
    • Voting with dots
    • Essential and Desirable
    • Relative Importance Grid
    • the Four Box Tool
    • Other ways of prioritization
  • Debate and Group Formation)
    as a decision making tool
  • Tools for advanced analysis and data collection
    • Five Questions
    • Fishbone Diagram
    • Symptom Cause, Action- SCA
    • What will I be seeing…?
  • Action planning
    • Force Field Analysis
  • Case study –"Market chain"

--- Third day –preparation for facilitating meetings ---

  • Event planning
    • meeting with the meeting administrator - how and what  about to talk
    • creating the Process Agenda
    • matching tools and techniques
    • planning the number of facilitators
  • A contract between a Facilitator and a group
  • Facilitating the meeting - Hamburg researches
  • Modeling the meeting by: Iceberg® Process 
  • Models and tools:
    • Model "How is it and how it isn't"
    • Using the allegories "A Day at the Zoo"
  • Solving problems in the organization with the support of organizational model: Iceberg®  Process
  • Effective Facilitator profile
  • Summary
  • Exam


The exam (which is optional) takes 40 minutes. This is a multiple choice test which consists of 50 questions. There is always one correct answer from available four answers. To pass the exam it is necessary to give correct answer to 50% of questions, which means that participant should get a minimum of 25 points. The exam is checked directly after taking it so  participants get their result in a very short time.

A personal certificate is issued by the British Examination Institute APMG International Ltd. and it is a confirmation of passing the exam.

Inquiries and orders

Check the Public courses schedule.

Skontaktuj się z naszym Działem Handlowym.

T. (+48) 801 55 66 32
F: (+48) 22 207 25 14

ul. Zeusa 41
01-497 Warszawa


OMEC Kraków
ul. Św. Filipa 23/1
31-150 Kraków

OMEC Wrocław
ul. Św. Józefa 1-3
50-329 Wrocław


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