An incident and problem management workshop developed by OMEC.
The workshop can be an alternative or rather a complement to certified and accredited IT Service Management training. It is aimed at people for whom certification is not the primary objective. It is intended for those who need a practical approach to incident and problem management topics.
The aim of the workshop is to familiarise participants with the practice of incident and problem resolution and the operation of a service desk. In addition, the differences between incident management and problem management will be discussed and problem diagnosis techniques will be practiced.
from 2000 PLN (VAT not included)
The workshop will provide participants with practical skills related to the planning, implementation and improvement of the following:
The training covers the following topics:
We provide training participants with: