An incident and problem management workshop developed by OMEC.
The workshop can be an alternative or rather a complement to certified and accredited IT Service Management training. It is aimed at people for whom certification is not the primary objective. It is intended for those who need a practical approach to incident and problem management topics.
The aim of the workshop is to familiarise participants with the practice of incident and problem resolution and the operation of a service desk. In addition, the differences between incident management and problem management will be discussed and problem diagnosis techniques will be practiced.
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from 1749 PLN (VAT not included)
The workshop will provide participants with practical skills related to the planning, implementation and improvement of the following:
The training covers the following topics:
We provide training participants with: