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ITIL® Intermediate MALC (Managing Across the Lifecycle)

Accredited training in IT service management.

The training is the last stage leading to the ITIL Expert certificate. During this training, the participant gains practical skills to use knowledge from the entire range of ITIL publications. The training is mainly based on practical exercises.

The training prepares you for the ITIL® Intermediate – Managing Across the Lifecycle (MALC) exam and for obtaining an international certificate.

WARNING! According to the guidelines of the accreditation, the training can only be purchased together with the certification exam from 1.11.2019.

Do you have questions?

CONTACT US

Małgorzata Januszkiewicz

(+48) 801 55 66 32

szkolenia@omec.pl

For whom?

  • IT directors
  • CIO, CTO and management staff
  • project managers
  • owners of IT processes and services
  • consultants
  • auditors
  • IT professionals related to the management of IT services
  • people responsible for running projects related to the implementation of processes and service model in the IT organization
Price

from 2900 PLN (VAT not included)

Duration

5 days

Language

PL / EN

Dates
Training details
Exam and certification

Thanks to practical exercises, training participants will be able to apply the knowledge obtained during the training as part of their duties.

The condition for participation in the training is to have the ITIL® Foundation certificate (2 points in the ITIL certification) and to collect a minimum of 15 additional points in the ITIL Service Lifecycle or ITIL Service Capability certification paths.

Table of contents:

  • Key Concepts of the Service Lifecycle
  • Communication and Stakeholder Management
  • Integrating Service Management Processes across the Service Lifecycle
  • Integrating Service Management Processes across the Service Lifecycle - cont.
  • Managing Services across the Service Lifecycle
  • Managing Services across the Service Lifecycle - cont.
  • Governance, Roles, People, Competence and the Organization
    Measurement
  • Implementing and Improving Service Management Capability
  • Implementing and Improving Service Management Capability - cont.
  • Review and revision of the material

Our participants get:

  • classes conducted by an accredited trainer
  • accredited training materials
  • friendly atmosphere of learning and exchange of experiences
  • taking the exam and obtaining international certification
  • catering - coffee breaks and lunch
  • participation diploma

The requirement for taking the exam is to have the ITIL® Foundation certificate, obtain a minimum of 15 ITIL points at the Intermediate Service Lifecycle or Service Capability level, and complete the ITIL Managing Across Lifecycle training at an accredited training center. Before taking the exam, it is recommended to take at least 28 hours of individual learning in the areas of ITIL® IT Service Management described in the scope and study plan and in major ITIL publications (SS, SD, ST, SO, CSI).

Passing the exam means receiving 5 points in the ITIL® classification and thus obtaining the ITIL Expert certificate.

ITIL® Intermediate - Managing Across the Lifecycle (MALC) certificate is granted for lifetime.

Exam details:

  • Duration: 120 minutes (or 150 minutes for non-native speakers)
  • Volume: 10 complex questions
  • Positive result: 70% of correct answers (35 points)
  • Language: English

 

The exam is available:

  • on paper (during stationary training)
  • in electronic version (during online training).

ITIL® Intermediate MALC (Managing Across the Lifecycle)

14-12-2020, Zdalne/Remote

Polish
days: 4

from 2900 PLN

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