An original simulation game developed by OMEC.
The workshop is intended for people who have completed the ITIL Foundation, TRIM Foundation training or have knowledge at this level.
Thanks to the adventurous, exotic narrative leading the team through African areas, students not only learn to manage a project organization, but also experience real emotions! It is them who will make the most important decisions during the simulation – concerning the route, equipment, and even the reaction to the events that have occurred. They too will have to face the consequences of their choices.
What is the final result for the team? There is no clear answer to this question. What is certain is that the participants will be able to taste the victory or face the loss.
The simulation is also available for closed groups, priced individually.
from --- PLN (VAT not included)
PL / EN
During the workshop, process organization management skills based on the best ITIL® practices are practiced. While performing simulation tasks, participants will learn and experience the benefits of the best practices of process management in an organization.
The main goal of simulation is to practice the process approach by designing your own processes, monitoring and improving them. The workshop focuses on factors such as acting in accordance with the processes, measuring the effectiveness of these processes, correct prioritization of incidents and problems, and appropriate reporting. During the simulation, such concepts as: process roles, escalation, measures (KPI - Key Performance Indicators), SLA (Service Level Agreement) are used. Participants play roles, defining processes and responsibilities (RACI model) and appropriate methods of action.
The game includes: maps, pieces, event cards.
The game uses elements such as: