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ITIL® 4 Strategist: Direct, Plan and Improve [DPI]

Accredited training with examination in the field of IT service management.

The training provides IT professionals with the practical skills necessary to create an IT organization that learns, improves, and at the same time is focused on achieving its strategic goals.

The course deals with the impact of working methods such as Agile and Lean on an organization and how these methods can be used to build a competitive advantage.

The training prepares you for the ITIL 4 Strategist: Direct, Plan and Improve exam and for obtaining an international certificate.

WARNING! According to the guidelines of the accreditation, the training can only be purchased together with the certification exam from 1.11.2019.

Do you have questions?

CONTACT US

Natalia Sielicka

(+48) 801 55 66 32

szkolenia@omec.pl

For whom?

  • people involved in the provision of IT services
  • people who want to deepen or update their knowledge in the field of IT service management and delivering business value
Price

from 3100 PLN (VAT not included)

Duration

3 days

Language

PL / EN

Dates
Training details
Exam and certification

The training is conducted on English-language training material.

ITIL 4 DPI training discusses and explains the principles, methods and techniques that can be used to guide, plan and improve an organization at every management level.

Points out that leadership and management plays a leading role in the ITIL service value system. It focuses on risk management and the nature, scope and benefits of Organizational Change Management.

Table of contents:

  • Basic DPI concepts
  • DPI in the Value of Service System (SVS) and ITIL Core Principles
  • The role of orientation in managing the strategy
  • Implementation of the strategy
  • Introduction to Assessment and Planning
  • Assessment and Planning by Value Stream Mapping (VSM)
  • Measurements, reporting and continuous improvement
  • Measurement and continuous improvement in the four dimensions of service management and the value of service system (SVS)
  • Organizational change management - principles and methods
  • Communication - principles and methods
  • Development of the value of service system (SVS) using the four dimensions of service management

Our participants get:

  • classes conducted by an accredited trainer
  • accredited training materials
  • friendly atmosphere of learning and exchange of experiences
  • taking the exam and obtaining international certification
  • catering - coffee breaks and lunch
  • participation diploma

During the training, participants are provided with valuable tips, comments and information necessary to pass the exam.

Students also get access to mock exams, which allow them to familiarize themselves with the structure of the test and to check their skills.

The examination questions relate to the sample project scenario and ITIL 4 issues. These are tasks consisting in ordering the order of the statements and determining whether the provided explanation actually explains the given statement.

ITIL® 4 Strategist: Direct, Plan and Improve certification is granted for lifetime.

Exam details:

  • Duration: 90 minutes (or 113 minutes for non-native speakers)
  • Volume: 40 single-choice questions
  • Positive result: 70% of correct answers (28 points)
  • Language: English

 

The exam is available:

  • on paper (during stationary training)
  • in electronic version (during online training).

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