The training provides tools to help increase stakeholder satisfaction. It is aimed at those responsible for the journey with the customer from research and understanding of the market and stakeholders to the realization of value and improvement (as shown in the figure below) and those responsible for developing relationships with partners and suppliers.

Table of contents:

• The way customer journeys are designed
• A way to support relationships with stakeholders
• Shaping the demand and defining the service offer
• Ways of providing and withdrawing services for customers and users
• Methods of operating in such a way as to ensure the continuous co-creation of value
• Ways of implementing and verifying the value of the service
• Important elements related to reaching markets and stakeholders
• Adjusting expectations and agreeing on the details of the services

Our participants get:

• classes conducted by an accredited trainer
• accredited training materials
• friendly atmosphere of learning and exchange of experiences
• taking the exam and obtaining international certification
• catering - coffee breaks and lunch
• participation diploma

During the training, participants are provided with valuable tips, comments and information necessary to pass the exam.

Students also get access to mock exams, which allow them to familiarize themselves with the structure of the test and to check their skills.

The examination questions relate to the sample project scenario and ITIL 4 issues. These are tasks consisting in ordering the order of the statements and determining whether the provided explanation actually explains the given statement.

ITIL® 4 Specialist: Drive Stakeholder Value certification is granted for lifetime.

Exam details:

• Duration: 90 minutes (or 113 minutes for non-native speakers)
• Volume: 40 single-choice questions
• Positive result: 70% of correct answers (28 points)
• Language: English

The exam is available:

• on paper (during stationary training)
• in electronic version (during online training).