ITIL® 4 Specialist: Create, Deliver & Support [CDS]

Accredited training with examination in the field of IT service management.

The training covers basic activities related to creating, delivering and supporting services. It is an extension of the existing scope of ITIL v3 with information related to the creation of services.

The course program covers ITIL 4 key practices that will help you understand the main success factors contributing to the creation, delivery and support of services within the Service Value System (SVS).

It is only available to holders of the ITIL 4 Foundation certificate.

The training prepares you for the ITIL 4 Specialist: Create, Deliver & Support exam and for obtaining an international certificate.

WARNING! According to the guidelines of the accreditation, the training can only be purchased together with the certification exam from 1.11.2019.

Do you have questions?

Dział Handlowy

Dział Handlowy

(+48) 801 55 66 32


For whom?

  • people involved in the provision of IT services
  • people who want to deepen or update their knowledge in the field of IT service management and delivering business value

from 3350 PLN (VAT not included)


3 days



Training details
Exam and certification

The training is conducted on English-language training material.

The ITIL 4 CDS training provides information and guidance on many areas that are required to build and maintain a broad portfolio of "professional" services - collaboration, strong and positive culture, integrated teams and employee satisfaction.

The course provides information on the integration of various value streams and activities to create, deliver, and support IT products and services.

Table of contents:

  • A reminder of the basic concepts of ITIL 4
  • Organization and culture
  • Successful teams
  • Information technologies for the production, delivery and support of services
  • Value Streams
  • Value stream for producing, delivering and supporting services
  • Value Stream for User Support
  • Prioritization and work management
  • Business approach and resource acquisition

Our participants get:

  • classes conducted by an accredited trainer
  • accredited training materials
  • friendly atmosphere of learning and exchange of experiences
  • taking the exam and obtaining international certification
  • catering - coffee breaks and lunch
  • participation diploma

During the training, participants are provided with valuable tips, comments and information necessary to pass the exam.

Students also get access to mock exams, which allow them to familiarize themselves with the structure of the test and to check their skills.

The examination questions relate to the sample project scenario and ITIL 4 issues. These are tasks consisting in ordering the order of the statements and determining whether the provided explanation actually explains the given statement.

The ITIL 4 Specialist: Create, Deliver & Support certificate is granted for lifetime.

Exam details:

  • Duration: 90 minutes (or 113 minutes for non-native speakers)
  • Volume: 40 single-choice questions
  • Positive result: 70% of correct answers (28 points)
  • Language: English


The exam is available:

  • on paper (during stationary training)
  • in electronic version (during online training).

Take2 – re-sit exam option

Take2 has been prepared for participants who want to feel more confident when taking the exam. This solution is currently available for Peoplecert-accredited exams only.

Purchasing this product allows you to re-take the exam in case the first attempt fails.

The possibility of using this solution applies to both paper and electronic exams. Regardless of the form of the first exam, the second approach is always online exam.

Purchasing a second exam approach is binding and non-refundable/changeable. Take2 is executed only in case of failure in the first attempt (it does not give the opportunity to improve the result from the first approach).

The cost of Take2 is 285 PLN + VAT, which is a small part of the price of the exam. The purchase can be made through the Application Form: just check the option "Take2 – re-sit exam option".

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(+48) 801 55 66 32