The training is conducted on English-language training material.

The ITIL 4 CDS training provides information and guidance on many areas that are required to build and maintain a broad portfolio of "professional" services - collaboration, strong and positive culture, integrated teams and employee satisfaction.

The course provides information on the integration of various value streams and activities to create, deliver, and support IT products and services.

Table of contents:

• A reminder of the basic concepts of ITIL 4
• Organization and culture
• Successful teams
• Information technologies for the production, delivery and support of services
• Value Streams
• Value stream for producing, delivering and supporting services
• Value Stream for User Support
• Prioritization and work management
• Business approach and resource acquisition

Our participants get:

• classes conducted by an accredited trainer
• accredited training materials
• friendly atmosphere of learning and exchange of experiences
• taking the exam and obtaining international certification
• catering - coffee breaks and lunch
• participation diploma

During the training, participants are provided with valuable tips, comments and information necessary to pass the exam.

Students also get access to mock exams, which allow them to familiarize themselves with the structure of the test and to check their skills.

The examination questions relate to the sample project scenario and ITIL 4 issues. These are tasks consisting in ordering the order of the statements and determining whether the provided explanation actually explains the given statement.

The ITIL 4 Specialist: Create, Deliver & Support certificate is granted for lifetime.

Exam details:

• Duration: 90 minutes (or 113 minutes for non-native speakers)
• Volume: 40 single-choice questions
• Positive result: 70% of correct answers (28 points)
• Language: English

The exam is available:

• on paper (during stationary training)
• in electronic version (during online training).