ITIL 4 provides comprehensive guidance on managing IT services in the digital economy and supports the establishment and improvement of effective, efficient and integrated governance.
It focuses on a holistic view of service management, covers all aspects of an organization’s operation (the four dimensions of service management), rather than focusing on just one area (e.g. processes – which was strongly emphasized in ITIL v.3®).
The basic model of ITIL 4 is the service value system (SVS). It is a model that demonstrates how all components and activities work together to enable value co-creation through IT services.
ITIL 4 provides the guidelines organizations need to meet new service management challenges and harness the potential of modern technologies. It was designed to provide a flexible, coordinated and integrated system for effective management of IT services.