ITIL 4 provides comprehensive guidance on managing IT services in the digital economy and supports the establishment and improvement of effective, efficient and integrated governance.

It focuses on a holistic view of service management, covers all aspects of an organization’s operation (the four dimensions of service management), rather than focusing on just one area (e.g. processes – which was strongly emphasized in ITIL v.3®).

The basic model of ITIL 4 is the service value system (SVS). It is a model that demonstrates how all components and activities work together to enable value co-creation through IT services.

ITIL 4 provides the guidelines organizations need to meet new service management challenges and harness the potential of modern technologies. It was designed to provide a flexible, coordinated and integrated system for effective management of IT services.

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Dział Handlowy

Dział Handlowy

(+48) 801 55 66 32

  • Effective service delivery practices supporting the digital transformation of organization;
  • Better strategic alignment between IT and business;
  • Smooth integration between changing software delivery practices and service delivery and customer support;
  • Lower costs thanks to better use of IT resources.