OMEC’s service catalogue building workshop.
The workshop can be an alternative or rather a complement to IT service management training. It is addressed to people for whom the certificate is not the primary purpose of participation in training course. It is intended for those who need a practical approach to topics related to building and maintaining a service catalogue.
The goal of the workshop is to practically define and identify IT services, as well as to build a services catalogue – business and technical.
from 2000 PLN (VAT not included)
Participants will become familiar with methods of identifying services and describing them in a language understandable to the business. They will also learn how to define metrics and how to charge for services, as well as the ongoing maintenance and management of the Service Catalogue.
The workshop agenda:
Training participants are provided with: