The workshop will provide participants with practice in, among other topics:

• analyzing principles, techniques and relationships in developing effective Service Strategies;
• defining the area, scope and objectives of selected Service Strategy processes;
• evaluating and leveraging the role of IT Governance in establishing strategy;
• the importance of Service Strategy in the overall service management context;
• identifying Critical Success Factors related to Service Strategy.

Training agenda:

• Introduction to Service Strategy
• Service Strategy Principles
• Defining Services and Market Spaces
• Conducting Strategic Impact Assessments
• Service Portfolio Management
• Managing Demand
• Service Strategy in terms of Service Life Cycle
• Critical Success Factors (CSFs) and risks

We provide training participants with:

• classes conducted by an experienced trainer
• original training materials
• friendly atmosphere of learning
• experience exchange
• certificate of participation

n/a