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Incident and problem management

An incident and problem management workshop developed by OMEC.

The workshop can be an alternative or rather a complement to certified and accredited IT Service Management training. It is aimed at people for whom certification is not the primary objective. It is intended for those who need a practical approach to incident and problem management topics.

The aim of the workshop is to familiarise participants with the practice of incident and problem resolution and the operation of a service desk. In addition, the differences between incident management and problem management will be discussed and problem diagnosis techniques will be practiced.

Do you have questions?

CONTACT US
Dział Handlowy

Dział Handlowy

(+48) 801 55 66 32

szkolenia@omec.pl

For whom?

  • anyone interested in gaining a working knowledge of best practices for improving incident management and effective problem solving methods
  • IT professionals who work in organisations that have adopted and adapted good service management practices and who are involved in service operations
Price

from 1749 PLN (VAT not included)

Duration

2 days

Language

PL

Dates
Training details
Exam and certification

The workshop will provide participants with practical skills related to the planning, implementation and improvement of the following:

  • Incident Management
  • Problem Management
  • Service Desk

The training covers the following topics:

  • Introduction to training
  • Overview of Service Management
  • Service Desk
  • Practice Incident Management
  • Problem Management practices
  • Techniques & Methods
  • Technologies and Implementation

We provide training participants with:

  • classes conducted by an experienced trainer
  • original training materials
  • friendly atmosphere of learning and experience exchange
  • certificate of participation

n/a

Incident and problem management

09-11-2022, Zdalne/Remote

Polish
days: 2

from 1749 PLN

BUY

Incident and problem management

12-12-2022, Zdalne/Remote

Polish
days: 2

from 1749 PLN

BUY