Incident and problem management

An incident and problem management workshop developed by OMEC.

The workshop can be an alternative or rather a complement to certified and accredited IT Service Management training. It is aimed at people for whom certification is not the primary objective. It is intended for those who need a practical approach to incident and problem management topics.

The aim of the workshop is to familiarise participants with the practice of incident and problem resolution and the operation of a service desk. In addition, the differences between incident management and problem management will be discussed and problem diagnosis techniques will be practiced.

Do you have questions?

Dział Handlowy

Dział Handlowy

(+48) 801 55 66 32

For whom?

  • anyone interested in gaining a working knowledge of best practices for improving incident management and effective problem solving methods
  • IT professionals who work in organisations that have adopted and adapted good service management practices and who are involved in service operations

from 1749 PLN (VAT not included)


2 days



Training details
Exam and certification

The workshop will provide participants with practical skills related to the planning, implementation and improvement of the following:

  • Incident Management
  • Problem Management
  • Service Desk

The training covers the following topics:

  • Introduction to training
  • Overview of Service Management
  • Service Desk
  • Practice Incident Management
  • Problem Management practices
  • Techniques & Methods
  • Technologies and Implementation

We provide training participants with:

  • classes conducted by an experienced trainer
  • original training materials
  • friendly atmosphere of learning and experience exchange
  • certificate of participation


Incident and problem management

22-06-2023, Zdalne/Remote

days: 2

from 1749 PLN