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IT SERVICE MANAGEMENT

IT SERVICE MANAGEMENT

How to manage IT services to ensure their recipients the appropriate quality of services, tailored to the needs of customers and users? Who should define the needs regarding the scope and quality of IT services?

What service parameters should be measured to improve the quality of services provided? Should there be a different approach to the principles of providing IT services by IT departments, and differently to their provision by companies that provide such services commercially?

These and other questions are answered by some IT service management best practices.

If you are interested in gaining recognised certifications in IT Service Management, also check out the ITIL® and FitSM® accredited training courses.

Do you have questions?

CONTACT US
Natalia Wawer

Natalia Wawer

(+48) 801 55 66 32

szkolenia@omec.pl