FitSM® Foundation -

FitSM® Foundation

Accredited training with certification in IT Service Management

The course covers the basic concepts and terms of IT Service Management.

The purpose and structure of the FitSM standards will be discussed, as well as the process framework underlying FitSM. In addition, the course explains how to benefit from this lightweight, open standard for IT service management.

A certified FitSM professional will be able to:

Help organizations achieve the first step towards implementing the full set of IT Service Management processes
Enhance an organization’s provision of IT services – using a concise, lightweight and achievable ITSM standard
Help organizations apply effective ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations
Successfully manage specific ITSM processes
Implement the foundations of effective ITSM processes – in instances where it is not necessary to implement the detailed processes delivered by other frameworks like ISO/IEC 20000.

Price

from 800 PLN (VAT not included)

Duration

1 day

Language

EN / PL

A certified FitSM professional will be able to demonstrate understanding of:

the basic IT service management concepts and terms
the purpose and structure of FitSM standards – and their relationship to other standards
the process framework underpinning FitSM
the requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently

With FitSM in place, organizations can achieve:

the steps towards implementing the full set of IT Service Management processes
enhancing an organization’s provision of IT services – using a concise, lightweight and achievable ITSM standard
application of effective ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations
successful management of specific ITSM processes
implementation of the foundations of effective ITSM processes – in instances where it is not necessary to implement the detailed processes delivered by other frameworks like ISO/IEC 20000
adoption of effective IT processes through checklists and maturity assessment

Contents / agenda

IT Service Management: Introduction, Terms & Concepts
- Service and value
- Process
- Roles
- Service management system (SMS)
The FitSM Standards Family
- Parts and logic
- Overview & vocabulary
- Requirements
- Documents
IT Service Management – General Aspects
IT Service Management – Processes
- Service Portfolio Management (SPM)
- Service Level Management (SLM)
- Service Reporting Management (SRM)
- Service Availability & Continuity Management (SACM)
- Capacity Management (CAPM)
- Information Security Management (ISM)
- Customer Relationship Management (CRM)
- Supplier Relationship Management (SUPPM)
- Incident and Service Request Management (IRSM)
- Problem Management (PM)
- Configuration Management (CONFM)
- Change Management (CHM)
- Release & Deployment Management (RDM)
- Continual Service Improvement Management (CSI)
Benefits, Risks & Challenges of Implementing IT Service Management
Related Standards & Frameworks

FitSM Foundation exam

At the end of this training
Closed book, i.e. no aids are allowed
Duration: 30 minutes
20 multiple choice questions:
- Four possible answers for each question: A, B, C or D
- One correct answer per question
At least 65% correct answers (13 of 20) are required to pass the examination.