Language: EN, Courseware: EN
31/01/2019 - 01/02/2019
ITIL best practice

You are invited to take the ITIL® Practitioner IT course on IT service management. 

  • How to manage IT services with the aim of maximising their delivery to users in ways that are tailored to their needs? 
  • Who defines the user needs related to the scope and quality of IT services? 
  • What service parameters are measured in order to excel in delivery of IT services? 
  • Are the rules of IT service delivery different in the case of internal IT units than outsourced professional providers?

The questions can be answered easily with ITIL, the best practice guide to IT service management.

Course description

You are invited to take the very new IT Infrastructure Library course on the best practices in IT service management. You will gain advanced service organisation knowledge.

ITIL Practitioner is a new module in the ITIL certification path. First of all, it covers the area of continuous service excellence. It also focuses on change management in organisation, communication, measurement methods and metrics.

The course will be handled in English using materials written in English. The exam itself is in English and available online, as well. 

Training accredited by Peoplecert.
You may have a look at the detailed Training Description.


Our participants get:

  • approved courseware
  • course completion diploma
  • training conducted by an approved trainer
  • catering - coffee breaks and lunch
  • experience exchange
  • good karma :)
  • certification examination (if ordered)
  • globally recognized certificate if exam is passed


Get e-book reader or tablet

For all our trainings you can now buy mobile device. It gives you the ability to browse the available materials on the way to training and home. After the training device is for your use! Available devices:


Kindle Paperwhite
Tablet Lenovo Tab 3 A7-10L
Devices may vary slightly depending on the supply and availability at given time.

1175 EUR

net per person: 1175  EUR
gross per person: 1445.25 EUR

Step 1

Add to the training:

275 EUR
30 EUR
70 EUR
130 EUR
80 EUR

Step 2

Who are you:

If your training is going to be paid from public funds, contact us via phone at 801 55 66 32 or via email at We`ll prepare an individual proposal for you.

Step 3


T. (+48) 801 55 66 32
F: (+48) 22 207 25 14

ul. Zeusa 41
01-497 Warszawa


OMEC Kraków
ul. Św. Filipa 23/1
31-150 Kraków

OMEC Wrocław
ul. Św. Józefa 1-3
50-329 Wrocław


We run accredited training and offer certification in the area of project management, program and portfolio management, risk management and IT services management. Our PRINCE2®, MSP®, P3O®, MoP®, M_o_R®, ITIL®, Agile Project Management and Agile Business Analysis training is accredited by APMG-International and Peoplecert. We're a PMI Global Registered Education Provider. We cooperate with International Projects Management Association.

Znaki handlowe:
PRINCE2®, ITIL®, IT Infrastructure Library®, MoP®, M_o_R®, P3O®, MSP®, MoV®, P3M3® are registered trademarks of Axelos Ltd. The Swirl logo™ is a trademark of Axelos Ltd. The APMG-International Agile Project Management and Swirl Device logo is a trademark of APM Group Ltd. The APMG-International Agile Business Analysis and Swirl Device is a trademark of APM Group Ltd. The APMG-International Change Management and Swirl Device logo j is a trademark of APM Group Ltd. AgilePM, AgileBA, DSDM and Atern is a trademark of Agile Business Consortium w Wielkiej Brytanii. 'PMI', 'PMP', 'CAPM', 'PMBOK' and PMI R.E.P. logo are registered trademarks of Project Management Institute, Inc. 'Apollo 13 - an ITSM case experience' is a registered trademark of Gaming Works B.V. TOGAF is a registered trademark of The Open Group. OpenTRIM® is a registered trademark of OpenTrim AB.