ITIL® Service Offerings & Agreements course is one of the modules in Capability Stream. It can be either a stand-alone course or one of stages towards ITIL Expert certificate. It gives knowledge about IT service offer preparation, contracting and service level management. Practical exercises are an integral part of the course. The course ends with a formal test called ITIL Intermediate: Service Offerings & Agreements. It is an officially certified course.
Previous price 4800 PLN net.
Now only 3900 PLN net for training + exam bundle!
The course enables attendees who hold ITIL® Foundation certificate to gain practical skills that cover service and SLA catalogue development and vendor management.
This course will enable participants to:
- evaluation of relations between the offering and contracting processes and other service lifecycle processes;
- identification of tasks, methods and functions used in every offering/contracting process;
- understanding how offering/contracting processes, actions and functions can be used to achieve operational excellence;
- knowledge of measurements methods and units of measure related to service offering/contracting;
- understanding of challenges and risks related to the key process technology and its implementation
The training course is accredited by PEOPLECERT and run in Polish language with use of English training material. The examination is held in English at the end of the last training day.
Our participants get:
- approved courseware
- course completion diploma
- training conducted by an approved trainer
- catering - coffee breaks and lunch
- experience exchange
- good karma :)
- certification examination (if ordered)
- globally recognized certificate if exam is passed.
Special offers available!
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