ITIL® Intermediate SD (Service Design) EN

Language: EN, Courseware: EN
28/05/2018 - 30/05/2018
ITIL best practice

We invite you for training in ITIL Intermediate level.

The ITIL® Service Design training is one of the Lifecycle Stream modules. It can be treated as an independent training or as a step on the way to ITIL Expert certification. The course familiarises participants with details of processes and roles of Service Design. Practical exercises are an integral part of the training. The training ends with a formal ITIL Intermediate Service Design examination.

Course description

The aim of the training is to show ITIL Foundation certificate holders how to effectively apply best practices in processes related to the Service Design stage.

This course will enable participants to:

  • understand the meaning of Service Design in service management context,
  • understand Service Design processes and principles,
  • organise Service Design effectively,
  • learn Service Design methods,
  • learn how to implement Service Design,
  • analyse risks related to Service Design,
  • define Critical Success Factors related to Service Design.

The training course is accredited


Our participants get:

  • approved courseware
  • course completion diploma
  • training conducted by an approved trainer
  • catering - coffee breaks and lunch
  • experience exchange
  • good karma :)
  • certification examination (if ordered)
  • globally recognized certificate if exam is passed.


Get e-book reader or tablet

For all our trainings you can now buy mobile device. It gives you the ability to browse the available materials on the way to training and home. After the training device is for your use! Available devices:


Kindle Paperwhite
Tablet Lenovo Tab 3 A7-10L
Devices may vary slightly depending on the supply and availability at given time.

1090 EUR

net per person: 1090  EUR
gross per person: 1340.7 EUR

Step 1

Add to the training:

215 EUR
40 EUR
130 EUR
80 EUR

Step 2

Who are you:

If your training is going to be paid from public funds, contact us via phone at 801 55 66 32 or via email at We`ll prepare an individual proposal for you.

Step 3



T. (+48) 801 55 66 32
F: (+48) 22 207 25 14

ul. Zeusa 41
01-497 Warszawa


OMEC Kraków
ul. Św. Filipa 23/1
31-150 Kraków

OMEC Wrocław
ul. Św. Józefa 1-3
50-329 Wrocław