The ITIL® Operational Support & Analysis training is one of the Capability Stream modules. It can be treated as an independent training or as a step on the way to ITIL Expert certification. The course familiarises participants with details concerning the maintenance and support of IT services and the problem analysis. Practical exercises are an integral part of the training. The training ends with a formal ITIL Operational Support & Analysis examination.
Previous price 4800 PLN net.
Now only 3900 PLN net for training + exam bundle!
The purpose of this training is to enable participants (who hold the ITIL Foundation certificate) to acquire practical skills associated with service operation, maintenance and support.
This course will enable participants to gain practical skills related to planning, implementation, measurement, and improvement of the following processes and functions:
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment
- Access Management
- Service Desk
- Technical Management
- Application Management
- IT Operation Management
The training course is accredited by PEOPLECERT and run in Polish language with use of English training material. The examination is held in English at the end of the last training day.
Our participants get:
- approved courseware
- course completion diploma
- training conducted by an approved trainer
- catering - coffee breaks and lunch
- experience exchange
- good karma :)
- certification examination (if ordered)
- globally recognized certificate if exam is passed.
Special offers available!
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