Zapraszamy na szkolenie z zakresu zarządzania usługami IT - ITIL® Foundation.
What is the best way to manage IT services so as to ensure the highest quality service, catered to the needs of the client and end user? Who should be responsible for defining the scope and quality requirements of IT services? Which service parameters should be measured in order to enhance the quality of services rendered?
Should there be a unique standard in the approach to delivering IT services by IT departments, and a different approach to the same services delivered commercially?
These and other queries are answered by the Information Technology Infrastructure Library (ITIL®).
Podstawowe szkolenie z zakresu IT Infrastructure Library - dobrych praktyk zarządzania usługami IT. Uczestnicy szkolenia otrzymają podstawową lecz kompletną dawkę wiedzy o koncepcji organizacji usług.
Training accredited by PEOPLECERT.
The course will be handled in English using materials written in English.
Our participants get:
- approved courseware
- course completion diploma
- training conducted by an approved trainer
- catering - coffee breaks and lunch
- experience exchange
- good karma :)
- certification examination (if ordered)
- globally recognized certificate if exam is passed.
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