What is the best way to manage IT services so as to ensure the highest quality service, catered to the needs of the client and end user?
Who should be responsible for defining the scope and quality requirements of IT services?
Which service parameters should be measured in order to enhance the quality of services rendered?
Should there be a unique standard in the approach to delivering IT services by IT departments, and a different approach to the same services delivered commercially?
These and other queries are answered by the Information Technology Infrastructure Library (ITIL®), a compilation of the best practices of IT management services.
ITIL 4 Strategist: Direct, Plan and Improve [DPI]
The training discusses and explains the principles, methods and techniques that can be used to guide, plan and improve an organization at every level of management. The training prepares for ITIL 4 Strategist: Direct, Plan and Improve certification.
Examination is usually organized on the last day of the training, after its completion.
This training is accredited by PEOPLECERT.
Language of the training: Polish. Language of training material: English. Language of the exam: English.
The training is based on the latest ITIL version - version 4.
See the training description.
Our participants get:
- approved courseware
- course completion diploma
- training conducted by an approved trainer
- catering - coffee breaks and lunch
- experience exchange
- good karma :)
- certification examination (if ordered)
- globally recognized certificate if exam is passed.
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