What is the best way to manage IT services so as to ensure the highest quality service, catered to the needs of the client and end user? Who should be responsible for defining the scope and quality requirements of IT services? Which service parameters should be measured in order to enhance the quality of services rendered? Should there be a unique standard in the approach to delivering IT services by IT departments, and a different approach to the same services delivered commercially?
These and other queries are answered by the Information Technology Infrastructure Library (ITIL®), a compilation of the best practices of IT management services.
This is the fundamental training in IT Infrastructure Library - best practice in IT service management. Participants will get the complete picture about service management concepts according to the newest edition of the best practice - ITIL 4. This training prepares fo ITIL 4 Foundation certification
You may have a look at the detailed Training Description.
The course will be handled in Polish using materials written in Polish. Exam language: Polish.
Based on ITIL 4 newest edition.
Our participants get:
- approved courseware
- course completion diploma
- training conducted by an approved trainer
- experience exchange
- good karma :)
- certification examination (if ordered)
- globally recognized certificate if exam is passed.
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