It is a holistic view of service management
Good practices to understand the aspects of the organization’s operation
Approach discussing key components for IT service management (Service Value System, Four Dimensions model)
be a chance for promotion and higher salary
improve work of your department/team and familiarizing you with the concepts of Lean, Agile, DevOps
improve communication with business
facilitate contact with IT managers
It’s two days training and an exam. Do not hesitate, start the ITIL® 4 certification path!
ITIL® is a registered trademark owned by Axelos Limited and used with permission – all rights reserved.